Return, Refund and Delivery Policy
Last Updated: 24 July 2026
At Backyard.pk, we sell live plants, pots, and gardening products. Because plants are natural and sensitive items, their shape, size, colour, flowers, and number of leaves may vary slightly from the product images.
Returns
We do not accept returns after an order has been delivered.
Please check the product details, size, plant requirements, and delivery information carefully before placing your order.
Natural differences, minor leaf damage, fallen flowers, soil movement, or temporary wilting during delivery are not considered defects.
Damaged or Incorrect Items
If you receive a seriously damaged, incorrect, or missing item, contact us immediately after delivery.
Please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging and courier label
- An opening video, where available
After reviewing the complaint, we may offer a replacement, store credit, partial refund, or refund for the affected item.
Do not repot, cut, discard, or alter the plant before your complaint is reviewed.
Order Cancellation
Orders may be cancelled only before they are prepared, packed, or dispatched.
Once an order has been dispatched, it cannot be cancelled.
Customized, specially sourced, or prepared orders may not be cancelled after preparation has started.
Cash on Delivery
Cash on Delivery is available for eligible orders and locations.
Customers must provide a valid phone number, confirm the order, and remain available to receive the parcel.
We may require advance payment for large orders, customized items, remote locations, or customers with previous refused deliveries.
Online Payments
Online payments must be successfully received and verified before the order is processed.
Any bank, card, wallet, or payment-provider charges are the customer’s responsibility.
Approved refunds may take additional time to appear depending on the bank or payment provider.
Failed or Refused Deliveries
A delivery may be treated as failed if:
- The customer cannot be contacted
- The address is incorrect
- No one is available to receive the order
- The customer refuses the parcel
- The Cash on Delivery amount is unavailable
In such cases, additional delivery charges may apply. We may also require advance payment for future orders.
Delivery, packaging, and return costs may be deducted from any applicable refund.
Delivery Delays
Delivery times are estimates and may be affected by weather, public holidays, road closures, courier delays, security conditions, or other circumstances outside our control.
Backyard.pk will not be responsible for reasonable delays caused by such events.
Plant Care
After delivery, the customer is responsible for proper watering, sunlight, drainage, temperature, and general plant care.
Backyard.pk cannot guarantee plant survival, growth, flowering, or fruiting after delivery because these depend on the customer’s environment and care.
This policy does not limit any consumer rights that cannot legally be excluded under applicable Pakistani law.
