Terms and Conditions | backyard.pk

Effective Date: 24 July 2026

Welcome to Backyard.pk. These Terms and Conditions govern your access to and use of our website, products, services, and ordering facilities.

By visiting Backyard.pk, placing an order, making a payment, or using any part of our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.

In these Terms:

“Backyard.pk,” “we,” “our,” or “us” refers to the owner and operator of Backyard.pk.
“Customer,” “you,” or “your” refers to any person who visits the website or places an order.
“Products” include live plants, pots, planters, gardening products, soil, accessories, and any other items offered through Backyard.pk.

1. Eligibility to Place an Order

You must be legally capable of entering into a contract to place an order through Backyard.pk.

By placing an order, you confirm that:

The information provided by you is complete and accurate.
You are authorized to use the selected payment method.
You have provided a valid name, delivery address, email address, and telephone number.
You are available to receive and, where applicable, pay for the order.

We may contact you by telephone, WhatsApp, SMS, or email to verify your order before processing or dispatching it.

2. Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, prices, sizes, colours, and availability are displayed accurately.

However, customers acknowledge that live plants are natural products. Each plant may vary in:

Height and width
Number, size, and direction of leaves or branches
Colour, variegation, flowers, buds, and growth pattern
Shape, maturity, and overall appearance
Potting soil, cocopeat, or growing medium
Seasonal condition

The product received may not look exactly the same as the photograph shown on the website. These natural differences will not be considered defects.

Plant measurements and pot sizes are approximate unless specifically stated otherwise.

Colours may also appear slightly different due to lighting, photography, screen settings, and natural variation.

3. Plant Health and Seasonal Appearance

The appearance of live plants can change because of weather, season, temperature, transportation, watering, pruning, dormancy, and normal biological processes.

Depending on the plant and season:

Flowering plants may arrive with fewer flowers or without flowers.
Some flowers or buds may fall during transportation.
Leaves may show minor marks, bends, dust, discolouration, or natural imperfections.
Plants may be pruned before dispatch for safe transportation.
Some plants may experience temporary stress after delivery.
Deciduous or seasonal plants may arrive with limited foliage.

These conditions do not necessarily mean that the plant is unhealthy or defective.

After delivery, the customer is responsible for providing suitable light, water, temperature, drainage, soil conditions, and general plant care.

Backyard.pk cannot guarantee the continued survival, growth, flowering, fruiting, or performance of a plant after delivery because these factors depend substantially on the customer’s environment and care.

4. Prices

All product prices are displayed in Pakistani Rupees unless stated otherwise.

Delivery charges, taxes, handling charges, or other applicable charges may be added at checkout or communicated before the order is confirmed.

We reserve the right to change product prices at any time without prior notice. A price change will not normally affect an order that has already been accepted and paid for, except where there is an obvious pricing or technical error.

If a product has been listed at an incorrect price, we may cancel the affected order and issue a refund of any amount already paid.

5. Product Availability

All products are subject to availability.

Because live plants and gardening products may have limited or seasonal stock, an item may become unavailable after an order has been placed.

Where an ordered product is unavailable, we may:

Contact the customer to offer an alternative product;
Adjust the order with the customer’s agreement;
Remove the unavailable item and refund its price; or
Cancel the affected order and issue an applicable refund.

We will not replace an unavailable product with a materially different product without informing the customer.

6. Order Placement and Acceptance

Submitting an order through Backyard.pk does not automatically mean that the order has been accepted.

An order is considered accepted when we confirm it, begin processing it, or dispatch it.

We reserve the right to verify, hold, reject, or cancel an order before dispatch for reasons including:

Incorrect or incomplete customer information;
An invalid or unreachable telephone number;
Failure to confirm the order;
Suspected fraud, misuse, or fake ordering;
Previous refusal of deliveries;
Unavailability of a product;
Incorrect pricing or website information;
Delivery being unavailable or unsafe in the customer’s area;
An unusually large order;
Payment failure;
A technical or administrative error; or
Any other reasonable operational or legal concern.

7. Cash on Delivery

Cash on Delivery may be available for eligible products and delivery locations.

Customers selecting Cash on Delivery agree to:

Provide a valid and reachable telephone number;
Confirm the order when contacted;
Keep the full payable amount ready;
Receive the parcel at the submitted address; and
Pay the courier or delivery representative at the time of delivery.

We may require an advance payment, delivery charge, security deposit, or full online payment for:

Large or high-value orders;
Customized products;
Bulk orders;
Orders outside our normal delivery area;
Customers with previous refused or failed deliveries; or
Orders considered to carry a higher risk of cancellation or non-acceptance.

Cash on Delivery availability may be withdrawn or refused at our discretion where there is a reasonable risk of fraud, misuse, or failed delivery.

8. Online Payments

We may accept online payments through available methods displayed at checkout or communicated to the customer, including bank transfer, card payment, mobile wallet, or another approved payment service.

An online order will not be considered paid until the payment has been successfully received and verified.

The customer is responsible for:

Entering the correct payment information;
Paying the full required amount;
Providing valid proof of payment where requested; and
Paying any charges imposed by their bank, wallet provider, or payment service.

Backyard.pk is not responsible for payment delays, payment-provider downtime, declined transactions, bank processing errors, or unauthorized use of a customer’s payment account.

Where an online payment is deducted but not received by us, the customer may be required to contact the relevant bank or payment provider. We will provide reasonable transaction information available to us.

9. Fraud Prevention and Order Verification

To reduce fake, fraudulent, or unauthorized orders, we may verify an order through telephone, WhatsApp, SMS, email, one-time password, or another reasonable verification method.

We may request additional confirmation or limited supporting information when reasonably required to verify an order or payment.

We reserve the right to cancel any order that cannot be satisfactorily verified.

Customers must not:

Place fake or prank orders;
Use another person’s contact or payment information without permission;
Intentionally provide a false address;
Repeatedly place and refuse Cash on Delivery orders;
Abuse promotional offers, coupons, refunds, or payment systems; or
Interfere with the website or ordering process.

We may restrict future orders from customers, telephone numbers, addresses, accounts, or devices associated with suspected abuse or repeated refused deliveries.

10. Delivery Areas and Timelines

We deliver only to locations supported by Backyard.pk or our delivery partners.

Any delivery period shown on the website or communicated to the customer is an estimate and not a guaranteed deadline.

Delivery may be delayed because of:

Weather conditions;
Public holidays;
Strikes, protests, road closures, or security conditions;
Courier delays;
High order volumes;
Remote delivery locations;
Incorrect or incomplete customer information;
Plant preparation or stock issues;
Government restrictions;
Natural disasters;
Technical problems; or
Other circumstances outside our reasonable control.

Backyard.pk will not be responsible for reasonable delays caused by circumstances beyond our control.

11. Customer’s Delivery Responsibilities

The customer must provide a complete and accurate delivery address, including any relevant house number, street, area, city, landmark, and contact number.

The customer must ensure that:

The telephone number remains active;
Someone is available to receive the parcel;
The delivery location is reasonably accessible;
Any building, society, or security restrictions are communicated in advance; and
The parcel is collected promptly when sent to a courier office or pickup point.

We are not responsible for loss, delay, plant stress, or damage resulting from an incorrect address, unreachable telephone number, unavailable recipient, restricted location, or customer-requested delay.

12. Failed Deliveries and Refused Orders

A delivery may be treated as failed where:

The customer cannot be contacted;
The address is incorrect or incomplete;
No one is available to receive the order;
The customer refuses the parcel without a valid reason;
The customer does not have the Cash on Delivery amount available;
Access to the delivery location is denied; or
The customer fails to collect the order from the courier or pickup point.

Where delivery fails due to the customer, Backyard.pk may:

Charge an additional delivery or re-delivery fee;
Require advance payment before re-dispatching the order;
Deduct delivery, return, packaging, plant preparation, and payment-processing costs from any available refund;
Cancel the order;
Refuse Cash on Delivery for future orders; or
Decline future orders from the customer.

Live plants may deteriorate while travelling or being returned by the courier. Therefore, a failed or refused delivery involving live plants may not qualify for a full refund.

13. Inspection at Delivery

Customers should inspect the parcel and products as soon as they are delivered.

Where possible, the customer should check the parcel for visible external damage before accepting it.

If a parcel appears severely damaged, crushed, opened, or tampered with, the customer should:

Inform the delivery representative immediately;
Take clear photographs or a video before opening the parcel;
Record the parcel label and condition; and
Contact Backyard.pk immediately.

Accepting a parcel without noting obvious external damage may limit our ability to raise a claim with the courier.

14. No Returns After Delivery

Due to the fragile, living, perishable, and environmentally sensitive nature of plants, Backyard.pk does not accept returns after an order has been delivered.

Customers should carefully review the product description, plant requirements, pot size, approximate measurements, price, and delivery information before placing an order.

Returns or exchanges will not be accepted merely because:

The customer changes their mind;
The plant is naturally different from the website photograph;
The customer does not like the plant’s exact shape, colour, size, or growth pattern;
Flowers, buds, or some leaves fall during transportation;
The plant experiences temporary transportation stress;
The customer ordered the wrong product or size;
The product is no longer required;
The customer lacks suitable space, sunlight, or growing conditions;
The plant declines because of overwatering, underwatering, poor drainage, unsuitable light, heat, cold, repotting, fertilizer, pests, neglect, or incorrect care; or
The customer did not read the product information before ordering.

This no-return policy does not exclude any rights or remedies that cannot legally be excluded under applicable Pakistani law.

15. Incorrect, Missing, or Seriously Damaged Products

If the customer receives a materially incorrect product, a missing item, or a product that was seriously damaged before or during delivery, the customer must contact Backyard.pk as soon as possible after delivery.

The complaint should include:

The order number;
Clear photographs of the complete product;
Photographs of the pot, packaging, and courier label;
A clear unedited opening video where available; and
A description of the issue.

The plant and packaging must not be discarded, repotted, cut, altered, used, or returned without our instructions while the complaint is being reviewed.

Minor leaf damage, fallen flowers, soil displacement, natural marks, small broken stems, temporary wilting, or differences caused by natural growth will not automatically qualify as serious damage.

After reviewing the evidence, Backyard.pk may, where appropriate and subject to applicable law, offer one of the following:

Plant-care guidance;
A partial refund;
Store credit;
Replacement of the affected item; or
Refund of the affected item’s price.

The available remedy will depend on the nature of the issue, product value, evidence supplied, location, courier limitations, and stock availability.

Delivery charges may not be refundable unless the entire order was materially incorrect or unusable due to our error.

16. Order Cancellations by the Customer

A customer may request cancellation before the order has been prepared, packed, handed to a courier, or dispatched.

A cancellation request is not automatically approved. Once an order has entered preparation or dispatch, it may no longer be cancelled.

For prepaid orders, approved refunds may be reduced by any non-refundable payment-processing, packaging, customization, plant preparation, or delivery charges already incurred, to the extent permitted by law.

Customized, specially sourced, repotted, prepared, bulk, or made-to-order products may not be cancelled once work or procurement has started.

17. Cancellation or Refusal by Backyard.pk

We may cancel, limit, suspend, or refuse an order where reasonably necessary, including where:

A product is unavailable;
The listed price or product details are incorrect;
Payment is not received or verified;
The customer cannot be contacted;
The address is outside our service area;
The order appears fraudulent or unauthorized;
The order presents an unreasonable delivery risk;
The customer has a history of refused or failed deliveries;
The customer behaves abusively toward staff or delivery personnel;
Fulfilment would violate the law; or
Circumstances outside our control prevent fulfilment.

If we cancel a prepaid order before fulfilment, we will refund the amount received for the cancelled items, subject to any lawful deductions and payment-provider processing time.

18. Refund Processing

Where a refund is approved, it will normally be issued through the original payment method or another mutually agreed method.

Refund processing times may vary depending on the customer’s bank, card issuer, mobile wallet, or payment service.

Any approved refund may exclude or deduct non-refundable charges reasonably incurred, including payment-processing charges, shipping charges, return-delivery charges, or customization costs, where permitted by applicable law.

Backyard.pk will not be responsible for delays caused solely by a bank, payment provider, or other third party after the refund has been initiated.

19. Plant-Care Information

Any plant-care guidance provided on the website, product packaging, social media, WhatsApp, or by our staff is general information only.

Care requirements can differ depending on climate, season, city, home environment, soil, water quality, sunlight, humidity, pest exposure, and plant condition.

Customers should assess their own growing conditions and seek specialist assistance where necessary.

We do not guarantee a particular growth rate, plant height, number of flowers, harvest, lifespan, or result.

20. Pots, Planters, and Other Products

Minor differences in colour, texture, dimensions, finish, pattern, drainage holes, or manufacturing marks may occur in pots, planters, and gardening accessories.

Measurements are approximate, and small differences will not be treated as defects.

Customers should confirm whether a pot has drainage holes, a reservoir, a wick, or other specific features from the individual product description before ordering.

21. Website Content

All content on Backyard.pk, including text, product descriptions, photographs, graphics, logos, designs, videos, and website layout, belongs to Backyard.pk or is used with permission.

You may not copy, reproduce, republish, distribute, modify, commercially exploit, or misuse our content without prior written permission.

You may use the website only for lawful personal shopping and information purposes.

22. Prohibited Use

You must not:

Use the website for illegal or fraudulent purposes;
Submit false customer, address, or payment information;
Attempt unauthorized access to the website or its systems;
Introduce viruses, malicious code, or harmful technology;
Scrape or copy website content without permission;
Interfere with website functionality;
Impersonate another person;
Harass our staff, suppliers, or delivery partners; or
Use Backyard.pk in a manner that harms our business, reputation, systems, or customers.

We may block access, cancel orders, or take appropriate legal action in response to prohibited activity.

23. Third-Party Services

We may use third-party couriers, payment processors, banks, hosting providers, communication services, and other service providers.

These third parties may have their own terms, service limitations, and privacy practices.

While we will take reasonable steps to assist with genuine problems, Backyard.pk is not responsible for an independent third party’s systems, downtime, processing delay, or conduct beyond our reasonable control.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Backyard.pk will not be liable for indirect, incidental, special, or consequential loss arising from:

Delayed delivery;
Failed delivery caused by the customer;
Loss of flowers, buds, leaves, or future plant growth;
Improper plant care after delivery;
Allergies, irritation, toxicity, thorns, sap, or plant sensitivity;
Damage caused by pets, children, insects, weather, or environmental conditions;
Reliance on general plant-care information;
Third-party courier or payment-service interruptions; or
Events outside our reasonable control.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded or limited.

25. Plant Safety

Some plants may be toxic, irritating, sharp, thorny, or otherwise unsuitable for children, pets, or consumption.

Customers are responsible for researching plant safety and placing products appropriately.

Unless a product is expressly described as edible, it must not be consumed.

Backyard.pk is not responsible for injury or loss resulting from misuse, ingestion, mishandling, or placement of a product after delivery, except where liability cannot lawfully be excluded.

26. Privacy and Communications

By placing an order, you authorize us to use the information you provide for:

Processing and verifying orders;
Arranging delivery;
Receiving payment;
Preventing fraud;
Providing customer support;
Maintaining business records; and
Sending transactional order communications.

We may contact you through telephone, WhatsApp, SMS, or email regarding your order.

Promotional communications will be handled in accordance with our applicable practices and legal obligations. Customers may request to stop optional promotional messages.

Further details should be provided in Backyard.pk’s separate Privacy Policy.

27. Reviews and Customer Content

Where customers submit reviews, photographs, comments, or other content, they confirm that the content is truthful, lawful, and does not violate another person’s rights.

We may moderate, refuse, or remove content that is abusive, misleading, unlawful, irrelevant, or inappropriate.

By voluntarily submitting product photographs or reviews for publication, the customer grants Backyard.pk permission to display and use that content for store and marketing purposes, unless otherwise agreed.

28. Complaints and Customer Support

Customers should first contact Backyard.pk directly so that we have a reasonable opportunity to review and resolve the matter.

Please provide the order number and all relevant details when submitting a complaint.

Customer Support Details

Website: Backyard.pk
WhatsApp/Telephone: [Insert customer-support number]
Email: [Insert customer-support email]
Business Address: [Insert complete business address]
Support Hours: [Insert support days and hours]

29. Governing Law

These Terms and Conditions are governed by the applicable laws of the Islamic Republic of Pakistan.

Where the business is operated from Punjab, applicable Punjab consumer-protection legislation may also apply.

Any dispute that cannot be resolved amicably will be subject to the jurisdiction of the courts or competent legal forums in Lahore, Punjab, Pakistan, unless applicable law requires otherwise.

30. Changes to These Terms

We may revise these Terms and Conditions from time to time to reflect changes in our operations, products, payment methods, delivery practices, or legal requirements.

The revised version will become effective when published on Backyard.pk with an updated effective date.

The Terms applicable to an order will generally be those published at the time the order was placed.

31. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply.

Any invalid provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally possible.

32. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Return or Refund Policy, Delivery Policy, and any product-specific conditions, form the agreement between the customer and Backyard.pk regarding the use of the website and purchase of products.